Email us at email@example.com if you can’t find the answer to your question!
Where is my package?
We totally understand your frustration when you are not able to find your package. Please check your email or messenger (depending on how you complete the purchase) to see if there’s a tracking number provided. It usually takes 24-48 hours for the system to update the tracking number for you after we prepare the shipment.
If you did find your tracking number, please check the carrier tracking site with the most up to date status! If it’s delivered but you still can’t find it? Look around to check if the package was delivered to the apartment office, locker, neighbors door, etc.
If you did all the above but still can’t retrieve your package, please email us at firstname.lastname@example.org with your order number and our friendly customer service team will be happy to help!
What’s the difference between Standard Shipping and Expedited Shipping?
Your order will be arriving in 5-10 business days if you selected standard shipping. As for expedited shipping, it usually takes 2-3 business days. Please allow more time if your order is shipping to Alaska, Hawaii, Puerto Rico, P.O. boxes, and APO/FPO addresses. Please note there will be some delay on the delivery during holidays such as Black Friday or Cyber Monday.
How fast is Free Shipping?
We offer free shipping with $39+ and your order should arrive within 5-10 business days. Please allow more time if your order is shipping to Alaska, Hawaii, Puerto Rico, P.O. boxes, and APO/FPO addresses. Please note there will be some delay on the delivery during holidays such as Black Friday or Cyber Monday.
Do you ship outside of the U.S.?
We spread the joy no matter where you are! We have US, EU, UK, CA, AU, warehouse. Feel free to reach out to email@example.com if you need further help of the address you want to ship!
I made a mistake on the shipping information at checkout, how do I change that?
Whoops, it happens! We can definitely try our best to help you change the shipping information before the order shipped out. If the order has been shipped, please contact the location you mistakenly put to see if they can forward the shipment to you. Please email us at firstname.lastname@example.org as soon as possible so we can help in a timely manner.
Affected by Covid-19, there will be some delay on the delivery.